Question 1

What areas do you serve?

Accepted Answer

We serve Wonderland, CA and the surrounding valley. Call +44 7915 915118 to confirm coverage for your address.

Question 2

Do you offer 24/7 emergency service?

Accepted Answer

Yes. Emergency heat and AC repair is available 24/7. Standard business hours are Monday to Friday 7am to 7pm and Saturday 8am to 4pm; calls outside those hours go to our emergency dispatch line.

Question 3

How much does a service call cost?

Accepted Answer

A standard service call and diagnostic is $89, credited toward any approved repair. After-hours emergency calls are billed at $189/hr.

Question 4

What is included in the Comfort Club plan?

Accepted Answer

Comfort Club is $19/month (billed annually at $228) and includes 2 tune-ups per year, priority dispatch, 15% off repairs and parts, no overtime fees, and up to 4 free filter changes per year.

Question 5

Are your technicians licensed and insured?

Accepted Answer

Yes. Superagent HVAC is fully licensed and insured, license #C20-987654, and technicians are EPA certified and NATE trained.

Question 6

Do you offer financing?

Accepted Answer

Yes, 0% APR financing for 12 months is available on qualifying installations. We also offer a 10% senior and military discount on labor for any service.

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